Returns, refunds and cancellations
Customers have the right to cancel their order and have their payment refunded within 7 days of receipt of goods. If at time of cancellation the order has already been dispatched the product must be returned unopened, in this case we cannot refund shipping costs. Refunds will only be made after product has been returned and received in unopened and undamaged condition.
It should be understood that products that can be copied, such as boat plans and books, cannot be returned or exchanged unless returned in their UNOPENED original packaging within seven days of receipt. Returned building plans will be refunded minus a £50 admin fee.
For other products we will replace any faulty or broken items if returned within seven days of receipt.
Delivery Policy
Please note: The Wharram office operates on a part time basis, therefore please allow for a little extra time between placing your order and dispatch.
United Kingdom and Northern Ireland:
- Royal Mail First Class (With the exception of building plans): Generally delivered within 3-4 working days after dispatch. However, please allow up to 10 working days: £5.95
- UK Courier Service (Usually Fedex, Parcelforce, DPD or UPS): Generally delivered within 1-2 working days after dispatch. However, please allow up to 5 working days: £9.95
Europe and Eire (Ireland):
Generally delivered within 3 working days after dispatch. However, please allow up to 5 working days.
- European Courier Service (Usually Fedex, Parcelforce, DPD or UPS): £16.95
International:
Generally delivered within 4-6 working days after dispatch. However, please allow up to 10 working days.
- International Courier Service (Usually Fedex, Parcelforce, DPD or UPS): £32.95
For more information please contact us.